Q: What are your shipping methods and estimated delivery times?
A: We partner with USPS, FedEx, DHL, and UPS for all shipments. Delivery typically takes 7–25 business days, depending on your destination.
Q: Is gift wrapping or gift card service available?
A: Yes, gift wrapping is available for selected products. For more details, please reach out to our customer service team.
Q: Do your products come with any guarantee?
A: If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with your order number and supporting photos. We will review your request and provide an appropriate solution in accordance with our Return & Exchange Policy.
Q: How do I track my order?
A: When your order is ready for delivery you will receive an email from us with our delivery partners tracking details if they’re available. You will also receive updates from our delivery partner throughout the delivery journey. If your order contains multiple items it may be sent from different locations in multiple parcels. If that happens, you’ll receive an email for each parcel when it’s ready for delivery.
Q: Only part of my order has been dispatched or delivered. Will I receive the additional goods I ordered?
A: Sometimes the items you’ve ordered are stored in different locations.
To get your order to you as quickly as possible, we often dispatch the items separately. We’ll let you know via email whether there are any outstanding items that will be delivered separately or need to be collected at a later date. The rest of your order should be with you in no time.
For more details, have a read of our terms and conditions.
Q: Do you deliver internationally?
A: We currently ship to selected countries and regions. Shipping availability depends on the destination. Please refer to our Shipping Policy or contact us before placing your order if you are unsure whether we ship to your location. Please contact our customer service if you are uncertain.
Q: Can I get an discount if I buy in bulk or wholesale?
A: Yes. We offer a 7-day return and exchange period, subject to the conditions outlined in our Return & Exchange Policy.
Please contact us by email for details.
Q: Can I return or exchange an item I bought online?
A: Yes. We offer a 7-Day Happiness Guarantee, which means you can request a return or exchange within 7 days of receiving your order if your items meet our Return & Exchange Policy conditions. Items must be unopened, unused, undamaged, and in resalable condition with all original packaging and tags intact. To request a return or exchange, please email at shenvivia@protonmail.com with your order number and a photo if the item is defective.